Internal Operations System

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iCANFLY Inquiry Inventory
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Demo accounts: admin / admin123 and employee / employee123. Change these credentials when connecting the system to a real backend.
iCANFLY Travel & Tours Corp.

Inquiry Inventory

Cavite branch control center — every inquiry from first contact to final outcome.
IF
—
—
Today's Inquiries
29
Open Cases
8
needs action
Needs HQ
5
forward / waiting
Follow-ups Due
7
Completed
6
resolved
Dropped
3
did not proceed

Inquiry for the Day

Click a case
CaseReceivedNameDestinationServicePriceStatus

Smart Action Reminders

Priority
!
Not forwarded to HQ

INQ-1028 has been waiting. Forward it to Headquarters.

!
HQ response pending

INQ-1021 has no HQ response recorded.

↻
Follow-up due

INQ-1025 requires another customer follow-up.

⌛
Case aging

INQ-1023 has been open over 24 hours.

HQ Forward Rate
82%
HQ Response Rate
91%
Customer Contact Rate
94%
Conversion Rate
38%
Case Management

All Inquiries

Search and filter the complete customer inventory.
CaseReceivedNamePhoneEmailDestinationServicePriceFollow-upsStatus
Administration

User Management

Create, view and update employee/admin accounts. Deactivated accounts cannot log in.

Account List

0 accounts
NameUsernameUser TypeBirthdateAddressDate CreatedAccount StatusActions
Case Record

Jira-style ticket view — status changes, comments, attachments and audit history.

Customer Information

Inquiry Information

Ticket Overview

—LAST UPDATED
0TOTAL UPDATES
0COMMENTS

Quotation / Flight Information

Quotation
OutboundSep 19, 2026
Depart05:15 AM
Arrive06:50 AM
Flight5J 555
Baggage7KG
ReturnSep 21, 2026
Depart06:20 PM
Arrive07:55 PM
Flight5J 586
PricePer pax

Quotation fields can be replaced with the actual airline/package quote for this case.

Cavite → Headquarters

Follow-up & Resolution

Customer Request & Internal Notes

Updates & Audit Trail

Every update is timestamped and added to the permanent case history on this device.

Audit Summary

Ticket activity

Activity Timeline

Branch ↔ Headquarters

HQ Queue

Never lose an inquiry between Cavite and HQ.

Needs Forwarding

Branch action

HQ Response Pending

Escalation
Customer Care

Follow-up Center

Track the number and result of every customer contact.
Due Today
7
Overdue
2
Avg. Follow-ups
1.8
No Response
4

Follow-up Queue

Next action
Sales Documents & Airline Tools

Quotation Center

Use official airline sites as live reference tools, then record the resulting quote inside the inquiry ticket.
Reference mode: Airline booking pages may block iframe embedding for security reasons. This screen therefore provides a live-reference panel where possible plus a direct Open Official Site button that always works in a new tab.
PAL
Philippine Airlines
Official

Use PAL's official booking site to check current flight schedules, fares, routes and cabin options before recording a quotation.

CEB
Cebu Pacific
Official

Use the official Cebu Pacific website for current flight availability, fares and booking details. Official guidance recommends booking directly through its website/app.

A²
AirAsia MOVE
Official

Use AirAsia MOVE's official flight search to check current fare and schedule references for quotations.

Airline Reference Viewer

Choose an airline above.
Airline reference ready Click Load Reference on PAL, Cebu Pacific or AirAsia. The airline site will open in a separate tab because many booking sites block embedded frames.
Travel Planning

Travel Calendar

Upcoming travel dates from active inquiries.

September 2026

Sample dates
Resolved

Completed Cases

Answered and closed customer cases.
CaseCustomerDestinationPriceAnsweredOutcome
INQ-1024Azer AlmodalBeijing / Shanghai₱62,000Aug 30, 2026Confirmed
INQ-1012James TorreroBangkok₱42,500Aug 30, 2026Proceeding
Closed Without Sale

Dropped Clients

Record why the customer did not proceed.
CaseCustomerDestinationPriceReasonDetails
INQ-0998CarolineJapan₱36,000Price too highCustomer chose another quotation.
INQ-1002EricBohol₱12,500Schedule conflictTravel dates changed.
Management

Reports

Operational measures for the Cavite branch.
Inquiries / Day
29
Conversion
38%
Avg HQ Response
3.2h
Avg Follow-ups
1.8

Drop Reasons

This month

Price too high 42%

Schedule conflict 25%

No response 21%

Process Health

Target ≥ 90%

HQ forwarding 82%

Customer answered 94%

Follow-ups logged 88%

Audit Trail

Activity Log

Who did what and when.

Recent Activity

Latest updates
10:15 AM — INQ-1028

Inquiry received from Mike Constantino.

10:30 AM — INQ-1028

Cavite reviewed the request.

11:00 AM — INQ-1028

Forwarded to Headquarters.

1:20 PM — INQ-1028

Allison responded from HQ.

2:00 PM — INQ-1028

Customer contacted; follow-up #1 scheduled.